Al Hammam: website, custom booking system, hosting & support from one team

The situation before

A spa with two locations, dozens of services of different durations and a travelling audience has very specific needs. The problems to solve were several and interlinked:

• Manual bookings. Phone calls, messages and emails for every appointment, with the risk of double bookings and customers lost outside opening hours.
• Two locations, one brand. Athens and Chania have different services, prices and availability, yet the visitor must see one consistent experience.
• International audience. The site had to work flawlessly in Greek and English, with the same booking flow in both languages.
• An image worthy of the venue. A hammam sells atmosphere. The website had to convey it without becoming heavy and slow on mobile, where most tourists arrive from.
• Nobody on the spa team dealing with tech. Updates, security, backups and small changes had to be handled by us, not by the spa staff.

Custom online booking system

The heart of the project. We implemented and configured Al Hammam's booking system so a customer books their experience in four steps: choose a service and location (Athens or Chania), pick date & time with live availability, then cart, then contact details. "Book now" opens from any page, without the visitor leaving the site.

Every service has its own duration and its own slots per location, so there are no double bookings and no appointment is lost because someone wrote in at midnight. The flow is identical in Greek and English.

Technical support & evolution

The partnership did not end at launch. We handle WordPress and plugin updates, changes to services, prices and offers, new pages whenever something is added (such as exclusive use for events or the Hammam & Co Shop) and immediate resolution of any issue. The spa team looks after its guests. We look after the technology.