Support
Support Request
Something not working as it should, or you need a change on your site? Fill in the form and our technical team takes it from there.
Instant ticket number Reply within one business day A real person, not a bot
Send us your request
The more specific you are about what is happening, the faster we can fix it.
As soon as you hit send, your ticket number appears on screen in the format QB-2026-00000. Keep it handy — we quote it in every reply.
What happens after you send it
Three steps, with no call-centre queue.
Logged
Your request enters our system with a unique number, and the whole thread stays in one place.
Answered
An engineer picks it up on business days between 09:00 and 17:00 and usually replies within one business day.
Closed
We tell you what was fixed and what to watch out for so it does not come back.
Want ongoing technical care?
Our support plans cover updates, backups, security and technical hours every month.